The Home Depot - Webster, Texas

Scott Orr

I reluctantly come to the Webster, TX Home Depot when I am out of options knowing it is going to frustrate me. I have to find another option. The isles are typically packed to a point you cannot walk around the store and forget being able to get to the one thing you needed. Its not uncommon to have to search all the shelf locations near your desired product due to the disorganization. It does not feel like there is any focus on the customer experience. Y'all have been much better!

Roland Heinze

Hey store manager. It's 330 on Saturday 7/20 you have 8 people in line and 1 customer service rep. Is your store not making enough money that you have to skim payroll? Jeez, as if going to self checkout entirely didn't cut costs enough.... What a joke.

Responding to Home Depots post, I don't care for filling out your link. Fix the problem, end of story. Don't make your customer experience suck, I shouldn't have to ask an associate to call more people to the service desk, you should.

Evie & Dallas Sweeney

ELIZABETH went above and beyond assisting me today in with my key needs!! She saved the day!! BILL assisted and these two truly brought A1 customer service. Thank you Home Depot for adding value to your team allowing them to provide this concierge service.#Impressed

Nina Grande

I had a wonderful experience with the team here at Home Depot. Wayne, Brittany, Beth and Elvira worked patiently with me to get my problem resolved. Which ended up being an error on my part. I highly recommend.

Melissa Matyiko

I ordered appliances at the store. There have been 3 delivery times scheduled and I still I don't have all of the appliances. I tried calling the customer service # and was put on hold excessive times. Then I went to the store, and was told I need to call customer service. I am on hold now again for 20 minutes so far and still holding. My washer dryer have been sitting in my living room for 3 weeks. Their company that they sub out installation and deliveries to does not get notes or the correct appliances.
NOT HAPPY! I WOULD NOT RECOMMEND

Tejas Canuck

Purchased French door from HomeDepot. Purchased & scheduled measurements as I wanted HD to do the installation. Next, I worked with the department on quote for material & labor for installation. I went forward to pay for installation & awaited for scheduling. Here, I give serious thumbs down as customer service took over 3 weeks with no response on getting schedule & doors installed. I called, texted, sent email, yet it took too long. Once management step in, finally got contractor to schedule an appointment & more disappointment as another 2 weeks before they can come. My future purchase for front door & storm door and have it installed; well, HD will not get my business. Will look into Lowes or another company.

Brett Fernandes

Home Depot has gone down hill, stock online compared to what’s in store is a joke. If you order something online and they don’t have it, they will show ‘delivered’ when in reality they never had it in the first place and never sent it. If you walk around any of their stores you will see half the employees hiding out down isles on their phones not helping anyone and when asked they don’t know anything anyways. I used to shops there for the military discount and now they limit it to $400 a year savings while Lowe’s has no max, Lowe’s will be my go to from here on out… Better management, more accurate stock, and no military discount max.

R. Lynn Holbrook

I’ll not shop Home Depot again after tonight… first off most of the parking lot lights at the Webster, TX location were off creating a safety hazard. Second… I required four, 3/8 x 8” spikes (like used in ties for raised bed construction) to stake an EZ-Up canopy. There were plenty laying loose in a bin but the manager would not sell them individually … requiring me to purchase an entire box at $100 (listed at $2 per pound). I left and headed for Lowe’s Home Improvement.